Our Store Policies
Information You Need
We want you to have fun while shopping our bright and bold homewares. So to provide a smooth and enjoyable online shopping experience, we believe all store policies need to be clear, fair and transparent.
Take a look below to learn more about ours, and reach out with questions about our home decor products or just to say "Hi"!
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Returns and Exchanges
We gladly accept returns and exchanges
Just contact us within:14 days of delivery
Post items back to us within: 30 days of delivery
At this time we are unable to provide free returns but we hope to be able to in the future.
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Cancellations
Please contact us if you have any problems with your order.
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Exclusions
The following items can't be returned or exchanged
• Custom or personalised orders
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Conditions of Return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Our Privacy Policy
All About Information Security
Crafty Thyme – UK’s Privacy Policy
Our contact details
Name: Ana Luiza Saade Rodrigues t/as Crafty Thyme - UK
Address:
Phone Number: 07591100507
E-mail:crafty.thyme@gmail.com
The type of personal information we collect
We currently collect and process the following information:
Personal information: name, address, email, website user stats
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Making a purchase;
Contacting us through e-mail;
Contacting us through the website: chat or contact form.
We use the information that you have given us in order to complete your order, contact you with promotions and information you may require.
We may share this information with other organisations to complete your order: such as Royal Mail or other Postal Carrier.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us through our website or email directly crafty.thyme@gmail.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored on our servers.
We keep your contact details for 24 months. We will then dispose your information by deleting it electronically.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at crafty.thyme@gmail.com you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at crafty.thyme@gmail.com .
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk